Privacy Policy | IO Music Academy

IO Music Academy Inc

Effective Date: June 1, 2026

This Privacy Policy explains how IO Music Academy Inc ("Company," "we," "us," or "our") collects, uses, and shares information about you when you visit our website at www.iomusic.academy, contact us, or purchase products through our online store. Because we are based in California, this policy is designed to comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable law.

1. Information We Collect

Information You Provide Directly

We collect personal information when you voluntarily provide it, including when you:

Fill out a contact form or inquiry (name, email, phone, message)• Sign up for our email list (name, email address)• Place an order in our store (name, shipping address, billing address, email, phone number)• Contact us for customer support
When you make a purchase, payment card information is collected and processed directly by Shopify Payments or our third-party payment processor. We do not store full credit card numbers on our servers.

Automatically Collected Information

When you visit our website, we or our third-party service providers (including Shopify and Stripe) may automatically collect:

• IP address and general location (city/region level)• Browser type and version• Pages visited, products viewed, and time spent on our site• Referring website or search terms• Device type and operating system

This data is collected through cookies and similar technologies. See Section 6 (Cookies) for more detail.

Purchase and Transaction Data

When you make a purchase, we collect order history, items purchased, order value, shipping and billing addresses, and related transaction data. This information is used to fulfill your order, process returns, and improve our product offerings.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your merchandise orders
Send order confirmations, shipping notifications, and receipts
Respond to your inquiries and provide customer support
Send marketing emails about our services and products (with your consent; you may opt out at any time)
Improve our website, store, and user experience
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations
Protect the security and integrity of our website and store

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

3. How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their own direct marketing purposes.

We may share your information in the following limited circumstances:

Shopify: Our merch store is powered by Shopify Inc., which acts as a data processor on our behalf. Shopify processes order, payment, and store interaction data to facilitate transactions. Shopify's privacy practices are governed by Shopify's Privacy Policy at shopify.com/legal/privacy• Shipping carriers: We share your name and shipping address with carriers (e.g., USPS, UPS, FedEx) solely to fulfill your order
Payment processors: Payment information is processed by Shopify Payments or other processors such a Stripe; we do not receive or store full card data
Email marketing platforms: If you opt into marketing emails, your email address may be stored in a third-party email platform (e.g., Mailchimp, Klaviyo) that is contractually required to protect your data
Legal compliance: We may disclose information if required by law, court order, or government authority
Business transfers: If our business is acquired or merged, your information may be transferred as part of that transaction

4. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

Right to Know

You may request that we disclose what personal information we have collected about you, including the categories of information, the purposes for collection, and the categories of third parties with whom we share it.

Right to Delete

You may request that we delete personal information we have collected from you, subject to certain exceptions (such as completing a transaction, complying with legal obligations, or detecting security incidents).

Right to Correct

You may request that we correct inaccurate personal information we maintain about you.

Right to Opt Out of Sale or Sharing

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. You may nonetheless submit an opt-out request at any time by contacting us at contact@iomusic.academy.

Right to Limit Use of Sensitive Personal Information

We do not collect sensitive personal information as defined under the CPRA (such as Social Security numbers, financial account credentials, health data, or precise geolocation).

Right to Non-Discrimination

We will not discriminate against you for exercising any of your California privacy rights. You will not receive a different price or level of service as a result of making a privacy request.

How to Submit a Request

To exercise any of the above rights, please contact us via

email: contact@iomusic.academy

phone: 323-694-6410

mail: IO Music Academy Inc, 1465 Tamarind Ave, Suite 195, Los Angeles, CA 90028

We will respond to verified requests within 45 days as required by California law. We may need to verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

Order and transaction records are retained for a minimum of 7 years for accounting and tax compliance purposes
Contact form submissions are retained for up to 2 years
Email marketing list data is retained until you unsubscribe or request deletion

You may request deletion of your personal information at any time, subject to the exceptions noted above.

6. Cookies and Tracking Technologies

Our website and embedded Shopify store use cookies and similar tracking technologies. Types of cookies used may include:

Essential cookies: Required for the website and store to function (e.g., shopping cart, checkout session)
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Shopify cookies: Used by Shopify to operate the store, track cart contents, and process transactions
Marketing cookies: May be used to show relevant advertising if you have opted in

You can control cookies through your browser settings. Note that disabling essential or Shopify cookies may prevent you from completing purchases. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

7. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit, including Shopify (shopify.com/legal/privacy) and any payment processors we use.

8. Children's Privacy

Our website and store are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will promptly delete it. If you believe a child under 13 has provided us personal information, please contact us at contact@iomusic.academy.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Our store is hosted on Shopify, which maintains PCI-DSS compliance for payment data. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the effective date at the top of this page. Your continued use of our website or store after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your California privacy rights, or have a privacy concern, please contact us:

IO Music Academy Inc

Subject: Privacy Inquiry

1465 Tamarind Ave, Suite 195

Los Angeles, CA 90028

323-694-6410

contact@iomusic.academy